There are plenty of jobs to be done in a pop-up cafe environment. Discuss with the rest of your team which role(s) might suit you best. We recommend staying in that role throughout your shift so that you become very familiar with the responsibilities. However, if you’re confident to swap round, make sure everyone understands what is needed to complete their role.

Setting Up

The jobs needed to do this are outlined here. It’s good to have a whole-team approach to this so that everyone takes ownership of the cafe they’re creating.

Taking orders & payments

This role involes:

• Greeting and welcoming people to the cafe area
• Explaining the items on the menu
• Taking orders and putting items through the till
• Communicating with other team members about what is needing to be prepared food/drink-wise.
• Taking card and cash payments.
• Queue management
• General cleaning and tidying

Serving food

This role involes:

• Serving cake using the associated tongs
• Restocking snacks and supplies
• Keeping the cake and serving area clean and tidy
• Being familiar with allergens
• General cleaning and tidying

Making drinks

This role involes:

• Making teas, hot chocolates, and filter coffees
• Brewing coffee into flasks
• Keeping the urn topped up
• General cleaning and tidying
• Keeping the collection point stocked up with stirrers, napkins, lids and sugars

Things to note:

• Remember to bring a packed lunch with you if you’re working over the lunchtime session.
• You are entitled to one free drink per shift, and a 20% discount for anything else. Please make sure there is enough stock to sell to other customers.
• Please wear an apron when on duty – this helps show that you are working and will protect your clothes.
• Please do not eat and drink behind the counter – please move outside of the area to have food and drink.